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Communications

These are the first responder decision making and situational awareness issues and opportunities related to radio, face-to-face and interpersonal communications.

Episode 205 | Frustration

This episode examines how frustration can impact your situational awareness.  Length: 27 minutes             click the YouTube icon to listen       __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check out the Situational Awareness Matters Online Academy. […]

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Episode 202 | Relationship Bias

The episode explores how relationship bias can impact situational awareness.  Length: 29 minutes click the YouTube icon to listen

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Explaining Resistance to Change

Imagine for a moment that you’re part of a 4-person first-due crew responding on to an apartment fire. On the way to the call the dispatcher announces over the radio that a caller is reporting the fire to be on the first floor of a three-story apartment building. Your company officer tells you that on

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Every EMS Call Starts with Scene Safety

“Scene Safe, BSI.” These words have been uttered by every first responder who has ever received medical training. In fact, any responder who has performed a practical exercise for certification knows the first two mandatory skills to be completed on the evaluation checklist are: (1) Ensure the scene is safe before entering; and (2) Don

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Don’t shoot the messenger

Situational awareness is developed by combining three component parts: perception, understanding and prediction. The first part, perception, is a process of gathering information – clues and cues – about what is happening in the environment around you. Some of those clues and cues are obvious. Others are subtle. Some happen right in front of you.

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Episode 193 | Herd Mentality

In this episode we discuss the cognitive bias known as herd mentality (or herd behavior).  Length: 31 minutes click the YouTube icon to listen __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check out the Situational Awareness Matters Online Academy. CLICK HERE for details, enrollment

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Dispatchers Role in Situational Awareness

One of the situational awareness best practices discussed during the Fifty Ways to Kill a First Responder program is the role played by the dispatcher during an emergency incident. As I have discussed this many times with first responders throughout the United States I have come to the conclusion that in some jurisdictions the dispatcher

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Episode 192 | Amtrak Train Derailment Interview with Larry Creekmore

This episode is an interview with DuPont Fire Chief Larry Creekmore. Chief Creekmore was the third-in unit to the December 18, 2017 Amtrak train derailment in Washington state.   Length: 56 minutes click the YouTube icon to listen           __________________________________________________ If you are interested in taking your understanding of situational awareness and

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Episode 191 | Interview with Norfolk Assistant Fire Chief John DiBacco – Part 2

This episode is Part 2 of my interview with Norfolk Assistant Fire Chief John DiBacco talking about the after-action review process used by Norfolk Fire to learn lessons from significant incidents.   Length: 44 minutes click the YouTube icon to listen           __________________________________________________ If you are interested in taking your understanding of

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Culture And Situational Awareness

Each member of an emergency response team is guided by a unique system of values, beliefs, assumptions and norms. Every member also brings their own unique habits and routines. What happens when you combine the values, beliefs, assumptions, norms, habits and routines of many unique individuals within an organization? You create culture. Organizational culture can

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