Complacency Archives - Page 5 of 13 - Situational Awareness Matters!™

The Normalization of Deviance

8 Comments / Article, Assumptions, Competency, Complacency, Expectations, Experience, Human Behavior, Neuroscience, Safety, Situational awareness / Rich Gasaway

It’s an odd term – normalization of deviance. But the term and the premise behind the term provides a valuable explanation as to some of the behaviors we observe in the first responder world. Defining the term Normalization: To make normal; to make an established standard. Deviance: Departing from the norm; performing […]

The Normalization of Deviance Read More »

Overconfidence – A Dangerous Minefield (Episode 296)

Leave a Comment / Accountability, Assumptions, Attitude, Automatic Action, Competency, Complacency, Culture, Decision Making, Denial, Ego, Expectations, Experience, Explicit Knowledge, Human Behavior, Human Error, Human Factors, Incompetence, Judgment, Leadership, Mindfulness, Miscommunications, Optimism, Over Confident, Risk, Risk Assessment, Safety, SAMatters Radio, Tacit Knowledge, Under Confident / Rich Gasaway

In this episode, we review the Overconfidence chapter of my new book, How Smart Workers Use Situational Awareness to Improve Safety. Length: 28 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check

Overconfidence – A Dangerous Minefield (Episode 296) Read More »

Trapped Under a Roof Collapse. The Mike Beutler Story – Part 2 (Episode 293)

Leave a Comment / Accountability, Assumptions, Attention Management, Attitude, Building Construction, Close Call, Command Presence, Communications, Competency, Complacency, Culture, Decision Making, Experience, Judgment, Mayday, Mission, Mission Myopia, Near Miss, Perception Of Reality, Personal Protective Equipment, Personnel location, Radios, Safety, SAMatters Radio, Size Up, Staffing, Standard Operating Procedures/Guidelines, Task Fixation, Teamwork, Tunnel Vision / Rich Gasaway

This episode is part 2 of a 2-part interview with Fire Chief Mike Beutler as he shares the details of an incident where he was trapped under a roof collapse while working at a commercial building fire. Length: 35 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are

Trapped Under a Roof Collapse. The Mike Beutler Story – Part 2 (Episode 293) Read More »

The Overconfident Incompetent

4 Comments / Article, Competency, Complacency, Crew Resource Management, Culture, Decision Making, Emotions, Firefighter Situational Awareness, Human Behavior, Human Factors, Incompetence, Safety, Situational awareness, Training / Rich Gasaway

There are four levels of progression a person goes through in the development of competence. The pathway begins with a complete unawareness of how little a person knows and progresses to a complete unawareness of how much a person knows. There is a dangerous cognitive phenomenon that can occur along this continuum known as the

The Overconfident Incompetent Read More »

Trapped Under a Roof Collapse. The Mike Beutler Story – Part 1 (Episode 292)

This episode is part 1 of a 2-part interview with Fire Chief Mike Beutler as he shares the details of an incident where he was trapped under a roof collapse while working at a commercial building fire. Length: 32 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are

Trapped Under a Roof Collapse. The Mike Beutler Story – Part 1 (Episode 292) Read More »

Thirty Seconds from Death – The Randy Hanifen Story (Episode 287)

Leave a Comment / Accountability, Assertiveness, Assumptions, Attention Management, Attitude, Automatic Action, Close Call, Communications, Complacency, Confusion, Decision Making, Excited, Experience, Goals, Judgment, Mindfulness, Near Miss, Personal Protective Equipment, Personnel location, Pre Arrival Lens, Preoccupation, Radios, Risk, Risk Assessment, Safety, SAMatters Radio, Situational awareness, Size Up, Stress, Task Fixation, Tunnel Vision, understaffing, Vigilance / Rich Gasaway

In this episode, West Chester Captain Randy Hanifen shared the details of a near-miss inside a residential dwelling fire where, if circumstances were just slightly different, he might have been killed in a flashover. Length: 54 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your

Thirty Seconds from Death – The Randy Hanifen Story (Episode 287) Read More »

A Near-Miss While Responding – The Brian Collins Story (Episode 286)

Leave a Comment / Assumptions, Attention Management, Close Call, Complacency, Confusion, Culture, Decision Making, Equipment, Expectations, Experience, Fear, Mindfulness, Near Miss, Personal Protective Equipment, Personnel location, Preoccupation, Risk, Risk Assessment, Routines, Safety, SAMatters Radio, Technology, Vigilance / Rich Gasaway

In this episode, Brentwood Battalion Chief Brian Collins shares a story about how he almost died when the door on the apparatus he was riding in unexpectedly opened while responding to a call. Length: 40 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding

A Near-Miss While Responding – The Brian Collins Story (Episode 286) Read More »

Coffee Talk with Carl Potter from The Safety Institute (Episode 285)

Leave a Comment / Accountability, Assumptions, Attitude, Benchmarks, Biases, Cognitive Memory, Communications, Competency, Complacency, Crew Resource Management, Culture, Decision Making, Emotions, Equipment, Expectations, Experience, Goals, Gut Feeling, Human Behavior, Human Error, Human Factors, Judgment, Leadership, Mental Models, Mindfulness, Miscommunications, Mission, Multitasking, Muscle Memory, Near Miss, Optimism, Over Confident, Overload, Overwhelm, Perception Of Reality, Personal Protective Equipment, Personnel location, Risk, Risk Assessment, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Staffing, Standard Operating Procedures/Guidelines, Stress, Task Fixation, Task Saturation, Teamwork, Technology, Time Distortion, Training, Tunnel Vision, Tunneled Senses, Vigilance, Workload Management / Rich Gasaway

In this episode, I am interviewed on the Coffee Talk Show with Carl Potter, founder of The Safety Institute. The Safety Institute is a resource for organizations that want to create workplaces where it’s difficult to get hurt. Length: 68 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you

Coffee Talk with Carl Potter from The Safety Institute (Episode 285) Read More »

Mindset of Aggressiveness – Chris Tobin Interview (Episode 284)

Leave a Comment / Accountability, Assumptions, Attitude, Bravado, Complacency, Culture, Decision Making, Emotions, Experience, Judgment, Leadership, Line of Duty Death, Mission, Near Miss, Neuroscience, Over Confident, Risk, Risk Assessment, SAMatters Radio, Staffing, Training / Rich Gasaway

In this episode, I interview Firefighter Chris Tobin as we discuss the need to have a mindset of aggressiveness. Length: 51 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check out

Mindset of Aggressiveness – Chris Tobin Interview (Episode 284) Read More »

Life and Death Matters – Chris and Sam Adams Interview – Part 2 (Episode 283)

Leave a Comment / Accountability, Assumptions, Attitude, Benchmarks, Biases, Bravado, Communications, Competency, Complacency, Culture, Decision Making, Emotions, Experience, Explicit Knowledge, Goals, Gut Feeling, Habits, Human Behavior, Human Error, Human Factors, Judgment, Leadership, Mindfulness, Miscommunications, Mission, Pressure, Progress Reports, Repetition, Safety, SAMatters Radio, Situational awareness, Situational Readiness, Standard Operating Procedures/Guidelines, Stress, Teamwork, Workload Management / Rich Gasaway

This episode is part 2 of a 2-part interview with Chris and Sam Adams discussing their book, Life and Death Matters: Professionalism and Decision-Making for the First Responder. Length: 48 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk

Life and Death Matters – Chris and Sam Adams Interview – Part 2 (Episode 283) Read More »