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Crew Resource Management

These are the first responder situational awareness and decision making issues and opportunities related to crew resource management.

Mayday Radio Channel

I recently was contacted by a fire officer asking whether their mayday procedure should include a provision for a dedicated mayday channel for the distressed crew to transmit their post-mayday traffic on. This is a question I’ve been asked often enough that I want to dedicate an article to the topic of mayday communications procedures.

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Situational Awareness Matters!

How Could They Be So Stupid?

Recently I was having a conversation with a fire commander who shared the following experience. He stopped by one of the stations for a visit and came upon a group of firefighters huddled around a computer screen watching videos. Relax. This is not a lecture on watching inappropriate videos on fire department computers. In fact,

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Flawed Expectations of Personnel Can Impact Situational Awareness

You develop situational awareness by using your senses to capture information (Level 1 situational awareness). Those clues and cues are then processed into understanding (Level 2 situational awareness). Once you understand what is happening, you can then make predictions of future events (Level 3 situational awareness). This article focuses on the third level of situational

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Episode 208 | Team Situational Awareness

In this episode we discuss the importance of team situational awareness and how it can improve or impact safety.  Length: 29 minutes         click the YouTube icon to listen       __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check

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Ignoring the Signs of Danger

A lesson on situational awareness: The tones drop for a reported residential fire. On the way to the call, dispatch reports multiple calls, confirming a working fire. On arrival the crew sees fire blowing out the B-C corner of the single story, detached residential dwelling. The resident is standing in the front yard. A quick

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Episode 206 | Competing Goals

This episode examines how competing goals can impact situational awareness.  Length: 31 minutes             click the YouTube icon to listen       __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check out the Situational Awareness Matters Online Academy.

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Episode 205 | Frustration

This episode examines how frustration can impact your situational awareness.  Length: 27 minutes             click the YouTube icon to listen       __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check out the Situational Awareness Matters Online Academy.

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Firefighting: It’s a whole new ballgame

There is little doubt the economic recession of 2008-2009 had a significant impact on the nation’s fire service. Hardly a day went by where there wasn’t some news about an organization that downsized, rightsized or capsized. There are all kinds of explanations and terms being attached to what happened. One I heard at the time

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Episode 203 | Normalization of Deviance

When we are operating under conditions of stress and consequence, coupled with changing conditions and time compression, we can feel a sense of urgency and this can cause us to want to take a shortcut from safety best practices.  Length: 29 minutes       click the YouTube icon to listen       __________________________________________________

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Episode 202 | Relationship Bias

The episode explores how relationship bias can impact situational awareness.  Length: 29 minutes click the YouTube icon to listen

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