Crew Resource Management Archives - Page 8 of 18 - Situational Awareness Matters!™

Episode 231 | Kevin LaChapelle Interview Part 1

Leave a Comment / Accountability, Assumptions, Attention Management, Auditory exclusion, Automatic Action, Building Construction, Close Call, Command Location, Command Presence, Command Support, Communications, Crew Resource Management, Culture, Decision Making, Denial, Disoriented, Emotions, Expectations, Experience, Fatigue, Fear, Habits, Mayday, Mindfulness, Miscommunications, Mission, Personnel location, Pre Arrival Lens, Prediction, Progress Reports, Radios, Response Time Delays, SAMatters Radio, Size Up, Staffing, Standard Operating Procedures/Guidelines, Stress, Teamwork, understaffing / Rich Gasaway

This episode is part 1 of a 2-part interview with Fire Chief Kevin LaChapelle from the Franklin, New Hampshire Fire Department sharing the details of mayday event that occurred in Franklin. Length: 60 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your […]

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Nine Dangerous Mindsets – Part 6: The Silent

1 Comment / Article, Communications, Crew Resource Management, Culture, Decision Making, Ego, Fear, Firefighter Situational Awareness, Human Behavior, Human Factors, Safety, Situational awareness, Stress / Rich Gasaway

Welcome to part six of this nine-part series on dangerous mindsets that can impact situational awareness. I appreciate all of the very kind feedback I have been receiving on this series on Facebook, Twitter and by email. Your positive feedback energizes me so much. Thank you. In this segment we’re going to discuss the Silent member.

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Nine Dangerous Mindsets – Part 5: The Stubborn

8 Comments / Accountability, Article, Crew Resource Management, Culture, Decision Making, Ego, Fear, Firefighter Situational Awareness, Leadership, Safety, Situational awareness / Rich Gasaway

Welcome to the fifth of the nine-part series on dangerous mindsets that can impact situational awareness and, subsequently, the safety of your team. In this article I am going to address the stubborn team member. This individual can be described as one set in their ways, closed minded and perhaps even defiant. Their narrowed view

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SAM 229 | Jonathan Hancock Interview

Leave a Comment / Accountability, Anger, Auditory exclusion, Close Call, Communications, Confusion, Crew Resource Management, Expectations, Experience, Fear, Frustration, Miscommunications, Near Miss, Perception Of Reality, Safety, SAMatters Radio, Selective Listening, Size Up, Staffing, Task Fixation, Teamwork, understaffing / Rich Gasaway

Firefighter Jonathan Hancock found himself alone, unexpectedly, in the middle of a residential dwelling fire. This is his story about how it happened and his lessons learned. Length: 46 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness

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Nine Dangerous Mindsets: Part 4 – The Superior

Leave a Comment / Accountability, Article, Crew Resource Management, Culture, Decision Making, Ego, Fear, Firefighter Situational Awareness, Human Behavior, Human Factors, Leadership, Mental Models, Safety, Situational awareness, Stress, Teamwork / Rich Gasaway

Welcome to the fourth installment of the Dangerous Mindsets series. Previously I talked about the dangerous mindsets of the Starter, the Subordinate and the Specialist. This article addresses the Superior or, more appropriately, the Superior with personal issues and how that can impact situational awareness and team safety. It would be rare for a supervisor

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Episode 228 | Perry Hall Interview – Part 2

Leave a Comment / Accountability, Assumptions, Attention Management, Automatic Action, Benchmarks, Building Construction, Close Call, Communications, Confusion, Crew Resource Management, Decision Making, Distractions and Interruptions, Emotions, Excited, Expectations, Experience, Fear, Firefighter Situational Awareness, Goals, Gut Feeling, Habits, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Intuition, Mayday, Mayday and RIT, Miscommunications, Mission, Mission Myopia, Muscle Memory, Near Miss, Neuroscience, Over Staffing, Perception Of Reality, Personal Protective Equipment, Personnel location, Physical Fitness, Prediction, Preoccupation, Progress Reports, Radios, Risk, Risk Assessment, Safety, SAMatters Radio, Shared Mental Models, Size Up, Staffing, Standard Operating Procedures/Guidelines, Stress, Task Fixation, Teamwork, Time Distortion, Training / Rich Gasaway

This episode is part two of a two-part interview with Perry Hall, a firefighter who shared his story of a horrific near-miss event and the life-changing impact it has had on him. Length: 61 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking

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Nine Dangerous Mindsets – Part 3: The Specialist

1 Comment / Article, Crew Resource Management, Decision Making, Ego, Firefighter Situational Awareness, Safety, Situational awareness, Teamwork / Rich Gasaway

Welcome to the third segment of the nine dangerous mindsets series. This article takes a look at the Specialist, also known as the ‘expert‘ and sometimes less affectionately referred to as the ‘know it all.’ Having smart people around is a good thing. In fact, one of the qualities of good leadership is the desire

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Episode 227 | Perry Hall Interview – Part 1

Leave a Comment / Accountability, Assumptions, Attention Management, Automatic Action, Benchmarks, Building Construction, Close Call, Communications, Confusion, Crew Resource Management, Decision Making, Disoriented, Distractions and Interruptions, Emotions, Excited, Expectations, Experience, Fear, Firefighter Situational Awareness, Goals, Gut Feeling, Habits, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Intuition, Mayday, Mayday and RIT, Miscommunications, Mission, Mission Myopia, Muscle Memory, Near Miss, Neuroscience, Over Staffing, Perception Of Reality, Personal Protective Equipment, Personnel location, Physical Fitness, Pre Arrival Lens, Prediction, Preoccupation, Progress Reports, Radios, Risk, Risk Assessment, Safety, SAMatters Radio, Shared Mental Models, Size Up, Staffing, Standard Operating Procedures/Guidelines, Stress, Task Fixation, Teamwork, Time Distortion, Training / Rich Gasaway

This episode is part one of a two-part interview with Perry Hall, a firefighter who shared his story of a horrific near-miss event and the life-changing impact it has had on him. Length: 72 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are

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Nine Dangerous Mindsets – Part 2: The Subordinate

3 Comments / Article, Crew Resource Management, Culture, Decision Making, Ego, Fear, Firefighter Situational Awareness, Human Factors, Safety, Situational awareness / Rich Gasaway

Being a subordinate is an inherently essential skill for first responders. Borrowing a line from the movie A Few Good Men “We follow orders or people die.” This is true. However, consistent with the outcome of the movie, sometimes BECAUSE we follow orders people die. An example of this would be when a decision maker

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Episode 226 | New Carlisle FD LODD Review

Leave a Comment / Accountability, Assumptions, Attention Management, Automatic Action, Benchmarks, Building Construction, Command Location, Command Presence, Command Support, Communications, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Error Creep, Expectations, Experience, Firefighter Situational Awareness, Human Behavior, Human Factors, Independent Goal Setting - Freelancing, Information overload, Interruptions, Judgment, Lost Focus, Mayday, Mayday and RIT, Mindfulness, Miscommunications, Mission, Mission Myopia, Muscle Memory, Overwhelm, Perception Of Reality, Personnel location, Repetition, Risk, Risk Assessment, Routines, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Size Up, Stress, Teamwork, Tunnel Vision, Workload Management / Rich Gasaway

This episode is a review of the lessons learned from the August 5, 2014 structure fire incident that killed Assistant Fire Chief Jamie Middlebrook. Length: 36 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision

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