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Workload Management

These are the first responder situational awareness and decision making issues and opportunities related to responder and commander workload management.

Unmanned and Remote Emergency Services – The Ron Warren Interview – 391

Leave a Comment / Accountability, Automation, Command Location, Command Presence, Command Support, Communications, Crew Resource Management, Decision Making, Equipment, Expectations, Explicit Knowledge, Firefighter Situational Awareness, Information overload, Leadership, Mindfulness, Mission, Personnel location, Progress Reports, Risk, Risk Management, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Size Up, Staffing, Standard Operating Procedures/Guidelines, Teamwork, Technology, Training, Weather, Workload Management /

While presenting a situational awareness program for the Fireman’s Association of Tioga County, Pennsylvania, one of the participants was Ron Warren.  Ron is the founder and Department Chief of North Central PA Unmanned Emergency Services. He is a full-time state law enforcement officer and a veteran of the US Army, where he served two combat […]

Unmanned and Remote Emergency Services – The Ron Warren Interview – 391 Read More »

Trooper Down on the Roadway. The Bob Bemis Story – SAM 387

Leave a Comment / Attention Management, Automatic Action, Close Call, Cognitive Memory, Complacency, Confusion, Decision Making, Disoriented, Expectations, Experience, Habits, Human Behavior, Human Error, Human Factors, Judgment, Mindfulness, Near Miss, Pre Arrival Lens, Risk, Risk Management, Safety, SAMatters Radio, Short Term Memory, Situational awareness, Size Up, Task Fixation, Time Distortion, Training, Vigilance, Weather, Workload Management, Worksheets /

This interview is with Bob Bemis, a retired Pennsylvania State Trooper who was struck and severely injured while attending to a vehicle fire on I-81 in eastern Pennsylvania. Sergeant (Ret.) Robert Bemis retired in 2017 as a Supervisor in the Operational Training Division at the Pennsylvania State Police Academy in Hershey. With over 30 years

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Simulations Improve Situational Awareness – SAM 371

Leave a Comment / Assumptions, Attention Management, Automatic Action, Benchmarks, Cognitive Memory, Communications, Competency, Decision Making, Expectations, Experience, Explicit Knowledge, Habits, Human Behavior, Human Error, Human Factors, Intuition, Judgment, Mindfulness, Neuroscience, Pattern Matching, Pre Arrival Lens, Prediction, Risk, Risk Assessment, Safety, SAMatters Radio, Shared Mental Models, Simulation, Situational awareness, Standard Operating Procedures/Guidelines, Technology, Training, Workload Management, Worksheets /

In this episode, we discuss how simulations can improve situational awareness. Your highest level of situational awareness is formed when you are able to make accurate predictions about future events. In neuroscience, this is called projection and it simply means you are able to predict, or project, the future events. This is accomplished through mental

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Complacency – SAM 369

Leave a Comment / Assumptions, Attitude, Bravado, Complacency, Crew Resource Management, Culture, Decision Making, Defiance, Denial, Ego, Error Creep, Expectations, Experience, Firefighter Situational Awareness, Goals, Habits, Human Behavior, Human Error, Human Factors, Invincible, Judgment, Leadership, Mind Drift, Mindfulness, Mission, Mission Myopia, Neuroscience, Over Confident, Risk, Risk Assessment, Risk Management, Routines, Safety, SAMatters Radio, Situational awareness, Task Fixation, Vigilance, Workload Management /

In this episode, we preview the complacency chapter from the book, How Smart Workers Use Situational Awareness to Improve Safety. Complacency is a dangerous affliction and a very challenging barrier to situational awareness for workers in high-risk environments. When a worker becomes complacent they let their guard down. What does that mean? It’s a cliché

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Short-Term Memory – SAM 367

Leave a Comment / Checklists, Confusion, Decision Making, Defiance, Expectations, Firefighter Situational Awareness, Frustration, Human Behavior, Human Error, Human Factors, Information overload, Judgment, Mindfulness, Multitasking, Neuroscience, Overload, Overwhelm, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Short Term Memory, Simulation, Situational awareness, Size Up, Task Fixation, Task Saturation, Vigilance, Workload Management, Worksheets /

In this episode, we preview the short-term memory chapter from the book, How Smart Workers Use Situational Awareness to Improve Safety. Short-term memory can create a formidable challenge to situational awareness. Long-term memory is huge, some might argue it’s limitless. Short-term memory, not so much. The capacity of the average person’s short-term memory is about

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Firefighter Wellness: Leading a balanced life. Dr. Donnie Hutchinson Part 2 – SAM 366

Leave a Comment / Accountability, Anger, Assumptions, Attitude, Bravado, Communications, Culture, Decision Making, Defiance, Denial, Emotions, Expectations, Fear, Habits, Human Behavior, Human Factors, Invincible, Leadership, Mindfulness, Miscommunications, Mission, Optimism, Perception, Perception Of Reality, Physical Fitness, Prediction, Preoccupation, Pressure, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Situational awareness, Stress, Tunnel Vision, Workload Management /

In this episode, we continue our discussion with Dr. Donnie, talking about the health and wellness qualities that make for successful first responders at work and at home.   Description         Dr. Donnie explores the health and wellness qualities that make for successful firefighters and other first responders at work and home.  He teaches how

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Firefighter Wellness: Leading a balanced life. Dr. Donnie Hutchinson Part 1 – SAM 365

Leave a Comment / Accountability, Anger, Assumptions, Attitude, Bravado, Communications, Culture, Decision Making, Defiance, Denial, Emotions, Expectations, Fear, Habits, Human Behavior, Human Factors, Invincible, Leadership, Mindfulness, Miscommunications, Mission, Optimism, Perception, Perception Of Reality, Physical Fitness, Prediction, Preoccupation, Pressure, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Stress, Tunnel Vision, Workload Management /

In this episode, Dr. Donnie explores the health and wellness qualities that make for successful first responders at work and at home. Dr. Donnie explores the health and wellness qualities that make for successful firefighters and other first responders at work and home.  He teaches how and why firefighters and first responders need to put

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Working Command – SAM 360

Leave a Comment / Automation, Benchmarks, Checklists, Command Location, Command Presence, Command Support, Communications, Competency, Crew Resource Management, Decision Making, Distractions and Interruptions, Experience, Firefighter Situational Awareness, Human Behavior, Human Error, Human Factors, Interruptions, Judgment, Leadership, Lost Focus, Mayday, Mayday and RIT, Mental Models, Mindfulness, Mission, Neuroscience, Personnel location, Preoccupation, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Standard Operating Procedures/Guidelines, Stress, Teamwork, Vigilance, Workload Management /

In this episode explores how situational awareness may be impacted when the first arriving officer establishes a “working command.” I get asked a lot of questions about what the first arriving company officer should do at a working structure fire. Specifically, the debate revolves around two basic premise. Should the first arriving company officer assume

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Five Situational Awareness Lessons from a LODD Incident – SAM 354

Leave a Comment / Accountability, Assumptions, Attitude, Auditory exclusion, Automatic Action, Benchmarks, Building Construction, Close Call, Command Location, Command Presence, Command Support, Communications, Competency, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Denial, Disoriented, Distractions and Interruptions, Emotions, Equipment, Error Creep, Excited, Expectations, Experience, Explicit Knowledge, Firefighter Situational Awareness, Goals, Gut Feeling, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Independent Goal Setting - Freelancing, Information overload, Judgment, Leadership, Line of Duty Death, Lost Focus, Mayday, Mayday and RIT, Mental Models, Meta Awareness, Mindfulness, Miscommunications, Mission, Mission Myopia, Neuroscience, PAR, Perception, Perception Of Reality, Personal Protective Equipment, Personnel location, Prediction, Preoccupation, Progress Reports, Radios, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Situational Readiness, Size Up, Staffing, Standard Operating Procedures/Guidelines, Tacit Knowledge, Task Fixation, Teamwork, Vigilance, Workload Management /

On June 2, 2011, the San Francisco Fire Department suffered the tragic loss of 2 firefighters at 133 Berkeley Way. The episode shares some valuable situational awareness lessons from this tragic incident. The San Francisco Fire Department conducted an internal review of the incident and issued a 156-page report on their findings. Many of the

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The Jeff Bowen LODD Story, told by Scott Burnette. Part 2 – SAM 341

Leave a Comment / Accountability, Assumptions, Attention Management, Attitude, Automatic Action, Building Construction, Close Call, Communications, Competency, Complacency, Culture, Decision Making, Disoriented, Expectations, Experience, Goals, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Illness, Judgment, Line of Duty Death, Mayday, Mayday and RIT, Miscommunications, Mission, Mission Myopia, Personal Protective Equipment, Personnel location, Physical Fitness, Pre Arrival Lens, Progress Reports, Radios, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Shared Mental Models, Size Up, Staffing, Standard Operating Procedures/Guidelines, Stress, Teamwork, Time Distortion, Training, Tunnel Vision, Tunneled Senses, Vigilance, Workload Management /

This episode is part 2 of a two-part interview with Asheville (NC) Fire Chief Scott Burnette, sharing the details and perspective on the LODD of Captain Jeff Bowen. On July 28, 2011, the Asheville Fire Department was forever changed by the tragic LODD of Captain Jeff Bowen. During this interview, Fire Chief Scott Burnette talks

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