Optimize Human Performance

The 360 Degree Size-up (Episode 329)

Accountability, Assumptions, Automatic Action, Automatic Action, Building Construction, Competency, Complacency, Culture, Decision Making, Expectations, Habits, Mayday, Mayday and RIT, Mental Models, Mindfulness, Multitasking, Muscle Memory, Near Miss, Optimism, Over Confident, Overload, Overwhelm, Perception Of Reality, Progress Reports, Routines, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Size Up, Standard Operating Procedures/Guidelines, Stress, Task Fixation /

You might think that by now the importance of completing a 360-degree size-up would be second nature for firefighters.  But it’s not.  In fact, failing to complete a proper size-up remains one of the most often cited contributing factors in NIOSH Line-of-Duty death reports.  There are lots of reasons why proper size-ups are not completed. […]

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The Impact of Understaffing (Episode 328)

Accountability, Anger, Assumptions, Building Construction, Command Support, Communications, Crew Resource Management, Culture, Decision Making, Denial, Expectations, Experience, Human Error, Human Factors, Leadership, Mission, Multitasking, Overload, Overwhelm, Personnel location, Pressure, Progress Reports, Response Time Delays, Risk, Risk Assessment, Safety, SAMatters Radio, Staffing, Stress, Teamwork, understaffing /

The pandemic has been tough on everyone, especially first responders who have stepped up to the task.  But for many first response agencies, the worst is yet to come as the economic fallout will likely create budget shortfalls that will, in turn, cause fire departments to reduce staffing and services.  This show looks at the

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Bravado – A barrier to situational awareness (Episode 327)

Accountability, Anger, Assertiveness, Attitude, Bravado, Command Location, Communications, Competency, Complacency, Culture, Decision Making, Defiance, Denial, Ego, Emotions, Experience, Fear, Frustration, Human Behavior, Human Error, Human Factors, Incompetence, Invincible, Over Confident, Pressure, Risk, Safety, SAMatters Radio, Selective Listening, Sensory Conflict, Under Confident /

Bravado is defined as “a bold manner or a show of boldness intended to impress or intimidate.”  A co-worker or boss displaying bravado can be dangerous because their need to impress or intimidate can cause them to miss critical clues and cues and flaw their situational awareness. Length: 12 minutes Click the YouTube icon to

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Situational Awareness Best Practices for Incident Commanders (Episode 326)

Accountability, Assumptions, Attention Management, Benchmarks, Biases, Building Construction, Checklists, Close Call, Cognitive Memory, Command Location, Command Presence, Command Support, Communications, Competency, Crew Resource Management, Culture, Decision Making, Distractions and Interruptions, Equipment, Expectations, Explicit Knowledge, Goals, Human Behavior, Human Error, Human Factors, Information overload, Interruptions, Intuition, Long-Term Memory, Mental Models, Mindfulness, Miscommunications, Mission, Multitasking, Over Confident, Over Staffing, Overload, Overwhelm, Pattern Matching, Perception, Preoccupation, Pressure, Radios, Repetition, Risk, Risk Assessment, Safety, SAMatters Radio, Shared Mental Models, Short Term Memory, Situational awareness, Situational Readiness, Size Up, Staffing, Standard Operating Procedures/Guidelines, Stress, Tacit Knowledge, Task Fixation, Teamwork, Time Distortion, understaffing, Workload Management, Worksheets /

There are three component parts to situational awareness – perception, understanding and prediction.  There are barriers that can impact awareness on all three levels. The application of best practices can help incident commanders reduce the impact of barriers. Length: 35 minutes Click the YouTube icon to watch the full video.   __________________________________________________ All of our

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What we fear most Part 2 (Episode 325)

Accountability, Assertiveness, Assumptions, Attitude, Bravado, Communications, Competency, Culture, Decision Making, Defiance, Denial, Ego, Emotions, Experience, Fear, Frustration, Human Behavior, Human Factors, Insubordination, Invincible, Leadership, Miscommunications, Pressure, Progress Reports, Risk, Risk Assessment, Safety, SAMatters Radio, Stress, Teamwork, Under Confident /

The fear of public speaking consistently ranks near the top of the list in fear surveys.  This won’t come as a surprise for many.  But the consequences of not speaking up can be catastrophic for organizations and for the individual gripped by this fear. This episode explores the fear of public speaking and offers some

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Five Fatalities and Lessons Learned from Chesterfield County– Flashback episode – Part 3 (Episode 320)

Attitude, Confusion, Decision Making, Disoriented, Emotions, Fatigue, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Illness, Information overload, Invincible, Mindfulness, Neuroscience, Overload, Overwhelm, Preoccupation, Pressure, Risk, Risk Assessment, Safety, SAMatters Radio, Stress, Task Fixation, Task Saturation, Tunnel Vision, Tunneled Senses, Vigilance /

In the early morning hours of January 17, 2016, Chesterfield County Fire & EMS responded to a residential fire on Wicklow Lane that would result in fire civilian fire fatalities, including 2 children. This three-part interview chronicles the event, the situational awareness challenges and the lessons learned from the first-in captain and the first arriving

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Five Fatalities and Lessons Learned from Chesterfield County– Flashback episode – Part 2 (Episode 319)

Attitude, Confusion, Decision Making, Disoriented, Emotions, Fatigue, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Illness, Information overload, Invincible, Mindfulness, Neuroscience, Overload, Overwhelm, Preoccupation, Pressure, Risk, Risk Assessment, Safety, SAMatters Radio, Stress, Task Fixation, Task Saturation, Tunnel Vision, Tunneled Senses, Vigilance /

In the early morning hours of January 17, 2016, Chesterfield County Fire & EMS responded to a residential fire on Wicklow Lane that would result in fire civilian fire fatalities, including 2 children. This three-part interview chronicles the event, the situational awareness challenges and the lessons learned from the first-in captain and the first arriving

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Five Fatalities and Lessons Learned from Chesterfield County– Flashback episode – Part 1 (Episode 318)

Attitude, Confusion, Decision Making, Disoriented, Emotions, Fatigue, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Illness, Information overload, Invincible, Mindfulness, Neuroscience, Overload, Overwhelm, Preoccupation, Pressure, Risk, Risk Assessment, Safety, SAMatters Radio, Stress, Task Fixation, Task Saturation, Tunnel Vision, Tunneled Senses, Vigilance /

In the early morning hours of January 17, 2016, Chesterfield County Fire & EMS responded to a residential fire on Wicklow Lane that would result in fire civilian fire fatalities, including 2 children. This three-part interview chronicles the event, the situational awareness challenges and the lessons learned from the first-in captain and the first arriving

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Situational Awareness Q & A Session – Part 2 (Episode 317)

Attitude, Confusion, Decision Making, Disoriented, Emotions, Fatigue, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Illness, Information overload, Invincible, Mindfulness, Neuroscience, Overload, Overwhelm, Preoccupation, Pressure, Risk, Risk Assessment, Safety, SAMatters Radio, Stress, Task Fixation, Task Saturation, Tunnel Vision, Tunneled Senses, Vigilance /

Episode 315 focused on the process for developing and maintaining situational awareness. The program was very engaging and there were over 40 questions asked.  This episode is part 2 of a 2-part episode addresses the questions. During this Pandemic, I have heard the term situational awareness spoken more times than I can ever remember.  Media

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Situational Awareness Q & A Session – Part 1 (Episode 316)

Attitude, Confusion, Decision Making, Disoriented, Emotions, Fatigue, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Illness, Information overload, Invincible, Mindfulness, Neuroscience, Overload, Overwhelm, Preoccupation, Pressure, Risk, Risk Assessment, Safety, SAMatters Radio, Stress, Task Fixation, Task Saturation, Tunnel Vision, Tunneled Senses, Vigilance /

Episode 315 focused on the process for developing and maintaining situational awareness. The program was very engaging and there were over 40 questions asked.  This episode is part 1 of a 2-part episode addresses the questions. During this Pandemic, I have heard the term situational awareness spoken more times than I can ever remember.  Media

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